Introduction

In our continuous effort to improve user experience within the support system, we recognized the need for enabling users to communicate more effectively regarding their tickets. This led to the development of a reply functionality for support tickets, allowing users to provide additional context or updates directly related to their issues.

The Challenge

Previously, users could only submit support tickets, and any follow-up communication had to be conducted through

Introduction

Our team has been working on improving the GitHub service in our application. One of the key areas of focus was enhancing the date handling and introducing a notifications system.

The Challenge

The existing GitHub service had limitations in terms of date management and lacked a notifications system. This made it difficult to keep track of recent activities and notify users about important events.

The Solution

To address these challenges, we updated the GitHub service to