Introduction

In our continuous effort to improve user experience within the support system, we recognized the need for enabling users to communicate more effectively regarding their tickets. This led to the development of a reply functionality for support tickets, allowing users to provide additional context or updates directly related to their issues.

The Challenge

Introduction

Our test suite was experiencing frequent failures due to database transaction issues. The reconnect() method was causing the PDO connection to close, triggering Laravel's RefreshDatabase trait to reset and resulting in deadlocks and "relation does not exist" errors.

The Challenge

The main challenge was to identify the root cause of the issue and find a solution that would

Introduction

Our team has been working on improving the GitHub service in our application. One of the key areas of focus was enhancing the date handling and introducing a notifications system.

The Challenge

The existing GitHub service had limitations in terms of date management and lacked a notifications system. This made it difficult to keep track of recent activities and notify users