Enhancing Report Functionality: Adding Cybersecurity Leak Classification

Introduction

In our ongoing effort to improve incident reporting in our application, we've recently implemented a new classification for report reasons: CybersecurityLeak. This addition allows users to more accurately categorize potential security breaches when they submit reports, helping our team respond promptly and effectively.

The Challenge

Previously, the report reasons included categories such as inappropriate content, harassment, and copyright violations. However, the absence of a dedicated category for cybersecurity issues left a gap in our reporting functionality. Users who encountered cybersecurity leaks were forced to choose less relevant categories, leading to confusion and potentially delayed responses to critical issues.

The Solution

To address this, we added a new case to the ReportReason enum, which serves as the backbone for report categorization in our application. Below is the relevant commit that highlights this change:

// app/Enums/ReportReason.php
enum ReportReason: string
{
    // Existing cases
    case Inappropriate = 'inappropriate';
    case Harassment = 'harassment';
    case Copyright = 'copyright';
    // New cybersecurity leak case
    case CybersecurityLeak = 'cybersecurity_leak';
    case Other = 'other';

    public function label(): string
    {
        // Returns the label for the enum case
    }
}

In addition to updating the enum, we localized this new category across various languages to ensure a consistent user experience. This was done by modifying localization files as shown below for English, German, Spanish, and French:

// lang/en/post_report.php
'cybersecurity_leak' => 'Cybersecurity leak',

Similarly, relevant changes were made in the other language files:

// lang/de/post_report.php
'cybersecurity_leak' => 'Cybersicherheitsleck',
// lang/es/post_report.php
'cybersecurity_leak' => 'Filtración de ciberseguridad',
// lang/fr/post_report.php
'cybersecurity_leak' => 'Fuite de cybersécurité',

Key Decisions

1. Enum Update - The decision to incorporate the CybersecurityLeak case into the ReportReason enum was made to reflect the growing need for cybersecurity awareness in user-generated reports.

2. Localization - Ensuring that our new category was available in multiple languages demonstrates our commitment to inclusivity and user accessibility.

Results

With the addition of the CybersecurityLeak classification, we have enabled:

• More precise categorization of reports by users.
• Faster identification and response to security issues.
• Improved user confidence in the reporting system, as they can now report cybersecurity concerns explicitly.

Conclusion

Adding the CybersecurityLeak classification is a significant enhancement to our incident reporting system. This improvement not only streamlines user reporting but also enhances our team's ability to track and respond to security issues effectively. The experience reinforces the importance of continuously evaluating and refining our features to meet user needs.

Lessons Learned

As we continue to grow, this implementation shows us that even small changes can lead to significant improvements in user experience and system efficacy. Always listen to user feedback and be prepared to evolve your features accordingly.